Terms & Conditions

These terms and conditions apply to the purchase of any goods from our website www.patternco.co.uk. By accessing this website or by placing an order via this website you are deemed to have accepted all the terms and conditions set out below. Please read them carefully as they contain important information.

This site is owned and operated by Pattern Co, County Durham, DL17 8LT. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website you can contact us at info@patternco.co.uk.

1.0 The contract between us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide. Our acceptance of your order brings into existence a legally binding contract between us.

2.0 Availability. All orders are subject to acceptance and availability. If the goods you have ordered are not available within the timescales indicated we will inform you as soon as we are aware of any delays.

3.0 Order Errors. It is possible to correct errors on your order up to the point on which you click on “submit” during the ordering process.

4.0 Pricing. The prices payable for goods that you order are as set out in our website. Any carriage charges will be shown on the final order page prior to the payment stage.

5.0 Payment Terms. We will charge your credit or debit card for payment upon receipt of your order unless delivery cannot be fulfilled within thirty days. We cannot accept liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your credit or debit card then we have the right to cancel the contract and suspend any further deliveries to you.

6.0 Acknowledgement and Acceptance of Order. You will need to provide us with your e-mail address and we will notify you by e-mail to confirm receipt of your order and to confirm despatch of your order. An acceptance of your order will take place on despatch of the goods.

7.0 Delivery Charges. Delivery charges where applicable are shown at the checkout and cannot be refunded.

8.0 Delivery of Goods. Our delivery charges are for deliveries to mainland England, Wales and Scotland. Deliveries are available to other areas. Rates are available on request. We will deliver the goods to the address you specify in your order.

8.1 We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions, unless this is caused by our negligence. We will aim to deliver the goods by the time quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery time will be extended by a reasonable period and we will contact you to arrange an alternative time.

9.0 Acceptance of Goods. If no one is present at the time of delivery the goods will not be left unless clear instructions in writing have been received that can be taken away by the carrier.

9.1 At the time of delivery please check the goods thoroughly before signing for them. Shortages and errors at the time of delivery cannot be rectified later. If any damage is apparent please notify us immediately by e-mail including if possible, evidence of the damage. Any goods signed for unchecked will be deemed to be received in good condition.

9.2 If you have left instructions for the goods to be left in your absence any damages must be notified to us within 24 hours of delivery enclosing, wherever possible, evidence of the damage.

10.0 Risk and Ownership. Once the goods have been delivered to you the risk of any damage or loss of goods passes to you. You will only own the goods once they have been successfully delivered and when we have received payment in full.

11.0 Returns Policy. Any return of goods must be made within 30 working days of receipt of the goods. Any returns outside of these dates will not be accepted. You must take reasonable care of the items. Under the Distance Selling Regulations, you have a statutory right to cancel your order, return your items and receive a full refund. This does not apply to items personalised or made to your specification. To cancel, you can email us at info@patternco.co.uk.

11.1 If you believe the product to have a fault, please do not return it without first contacting us to explain the problem, as a refund cannot be given unless it is fully established by the manufacturer that the fault is with the product itself, and that it has not been damaged or wrongly fitted. Please provide a photograph and detailed description of the fault.

11.2 All items must be returned in their original packaging and protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery.

11.3 Once the goods have been received by us in a resalable condition, any sum debited by us from your credit or debit card will be re-credited to your account within 14 working days from receipt of the returned goods. If you do not return the goods delivered to you or do not pay the costs of delivery, we may deduct the direct costs of recovering the goods from the amount to be re-credited to you.

12.0 Cancellation of an order by us. We reserve the right to cancel the contract between us if: i. We have insufficient stock to deliver the goods you have ordered, ii. We do not deliver to your area, iii the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our Suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card within thirty days of your order.

13.0 Liability. If you do not receive goods ordered within thirty days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within sixty days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us our only obligation will be: i To make good any shortage or non-delivery, ii To replace or repair any goods that are damaged or defective, iii Refund to you the amount paid by you for the goods. Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

13.1 You must observe and comply with all applicable regulations and legislations, including obtaining all necessary customs, import or other permits to purchase goods from our site. The exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import of the goods you purchase.

13.2 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

14.0 Ownership of Rights. All rights including copyrights in this website are owned by Pattern Co. Any use of this website or its contents, including storing or copying it in part or whole, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

15.0 Accuracy of Content. We have taken care in the preparation of this website, in particular to ensure that prices quoted are correct and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the products or their prices as advertised on this website. Any images displayed are for illustrative purposes only and may not accurately represent the product in question. Any weights, dimensions and capacities given about the goods are approximate only.

16.0 Damage to your computer. We strive to ensure that this website is free from defects or viruses. However, we cannot guarantee that use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the correct equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

17.0 Complaints. If at anytime you have cause for complaint, the first step is to contact us at info@patternco.co.uk . We will acknowledge your complaint within five working days of receipt and will provide a detailed response within 20 working days of the acknowledgement. Some complaints may take longer to process, but we will keep you informed of this, reasons for the delay and revised time scales

18.0 Notices. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to Pattern Co, info@patternco.co.uk.

19.0 Changes to legal notices. We reserve the right to change these terms and conditions when applicable.

20.0 Law and Jurisdiction. This website and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


21.0 Invalidity. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


22.0 Privacy Policy .You acknowledge and agree to be bound by the terms of our privacy policy as detailed below.

22.1 When you use our website, our products or services, interact with us online, or by phone, email or otherwise, we only collect Personal information you give to us. This information is used solely for the purposes of fulfilling our contract with you unless you provide express consent expanding the use of the same.

22.2 You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases where additional time may be required, we will respond to you within one month from either (i) the date that we have confirmed your identity, or (ii) where we do not need to do this because we already have this information, from the date we received your request.

22.3 Accessing your personal information - Under data protection laws you have a legal right to ask to see a copy of the personal information that we hold about you. Such requests are called subject access requests. If you would like to make a subject access request please contact us at info@patternco.co.uk You will also need to provide one form of identification and proof of your address.

22.4 In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.


22.5 Complaining to the UK data protection regulator. We'd like to be able to resolve all your concerns, and we hope that we can do so. Where we haven't been able to do this, you have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details: https://ico.org.uk .


23.0 Third Party Rights. Nothing in this agreement is intended to, nor shall it confer any rights on a third party.